FAQs

Frequently Asked Questions:

 

Authentification

All of our items are pre-authenticated & sourced from only the most reliable vendors.

 

Can you source something for me?

If you are on the hunt for a specific vintage item, reach out to discuss custom vintage sourcing: info@theviolaboutique.com

Do you ship to my country?

Yes, we ship worldwide.

How long will it take for my order to ship?

Orders are processed 2-5 business days from purchase. Orders are shipped from New York City, and the exact delivery timeline will depend on the destination. 

 

What is your return policy?

All sales are final and returns are not accepted. Please refer to the Refund Policy for further details. It is the responsibility of the customer to contact us for necessary information regarding measurements, condition, etc. before completing a purchase.

 

I’m placing an international order. Will I be charged duties?

International orders are subject to duties in accordance with your country’s laws and requirements. The customer is responsible for all applicable duties, including courier-related fees. These duties are not collected by The Viola Boutique.